Final delivery is within 7-10 business days after you confirm the script. If possible, we always deliver sooner.

We offer one round of visual revisions once the video has been completed and further tweaks of those changes if required. The script cannot be changed after you confirm it as the voice over will already be recorded.

Our preferred method of payment is Paypal, as they offer Buyer Protection for your peace of mind. If you do not have a Paypal account, we also accept Credit/Debit cards through PayPal.

As each video usually takes us a minimum of 5 hours to complete, we always ask for full payment prior to the order starting.

Yes. We’ve found that some clients prefer animation, whereas some prefer real people in their video, therefore we offer both.

We create our videos using a combination of stock animations and footage, along with content such as clips, photos and images.

This allows us to deliver impactful videos at an affordable price, without the need for live-filming.

We can do screen-recording for things such as software/apps, and we can of course include include any video clips you send us.

No, we won’t do this. Drawing something from scratch would be a very expensive service. We use existing models from our library and can also import images that you send us. If your product is not very specific, we might have a similar animated item in our library or we might be able to create a simplified animated version.

We pride ourselves in our streamlined process that doesn’t waste your time.

Experience has shown us that email is by far the most time-efficient method of communication, and clear written questions and answers lead to the best results with our videos.

We get all the information we need from you to complete the video via our questionnaire and a couple of emails.